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Explorechevron_rightBusinesschevron_rightCustomer Service

Develop your Professional Designation in Customer Service

These Customer Service courses cover a broad spectrum of topics, ensuring you stay current with industry standards and best practices.

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Professional Customer Service Spotlight

Enroll with Unlimited Pass — All courses shown are included in Unlimited Pass
Emotional Intelligence for Customer Service Representatives
Video Course
Communication: Business Communication

Emotional Intelligence for Customer Service Representatives

Learn how observations, questions, and breaks can heighten customer experience and satisfaction

CA$131-55%CA$289
2 CPD hours
Renée Gendron
4.7
(18)
Published at Jun 12, 2024
How to Deal With Difficult Client
Video Course
Business: Customer Service

How to Deal With Difficult Client

Navigating Difficult Conversations and Building Strong Client Relationships.

US$140-55%US$309
1 CPD hour
Bob Berkowitz
4.6
(22)
Published at Jan 5, 2024
Updated at Jan 9, 2024
Customer Service Superstar [Audio Course]
Video Course
Business: Customer Service

Customer Service Superstar [Audio Course]

Navigate challenging customer interactions with ease and confidence. Develop the skills and resilience to become a true service superstar.

US$169-54%US$371
1.5 CPD hours
Assemble You
4.5
(17)
Published at Nov 22, 2023
Updated at Nov 22, 2023
Focus on Delivering Service Excellence
Video Course
Business: Customer Service

Focus on Delivering Service Excellence

We all need to deliver good quality consistent service, both within the organization and externally with customers and other stakeholders.

CA$121-55%CA$266
1.5 CPD hours
Eve Ash
4.5
(12)
Published at Nov 11, 2022
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How to Handle Cranky Customer Problems
Video Course
Business: Customer Service

How to Handle Cranky Customer Problems

How to respond professionally even in situations where the people around you are freaking out.

US$140-55%US$309
1 CPD hour
Jennifer Hancock
4.5
(56)
Published at Aug 19, 2022
Updated at Feb 3, 2025
Dealing with Angry or Rude Customers
Video Course
workspace_premiumBest Instructor
Business: Customer Service

Dealing with Angry or Rude Customers

In this course we look at anger in a customer service situation and how to deal with it.

CA$101-55%CA$222
1 CPD hour
Ross Maynard
4.5
(51)
Published at Jul 1, 2021
Customer Service and Social Media Marketing for Startups
Video Course
Business: Customer Service

Customer Service and Social Media Marketing for Startups

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CA$101-55%CA$222
1 CPD hour
Skillay Academy
4.6
(7)
Published at Sep 23, 2020
Happy Customers: Building an Exceptional Customer Experience
Video Course
Business: Customer Service

Happy Customers: Building an Exceptional Customer Experience

Design unforgettable customer journeys that boost loyalty, increase retention, and turn everyday buyers into passionate brand advocates.

CA$111-41%CA$187
2 CPD hours
Rebecca Brizi
4.4
(21)
Published at Oct 8, 2020
Updated at Jun 8, 2026
Salesforce Essentials
Video Course
workspace_premiumBest Instructor
Business: Customer Service

Salesforce Essentials

Everything you need to know to start using Salesforce today

US$140-55%US$309
1 CPD hour
Bigger Brains
4.4
(15)
Published at Jul 11, 2020
Updated at Jan 3, 2025
Creating a Culture of Customer Care
Video Course
Business: Customer Service

Creating a Culture of Customer Care

Become A More Valuable Manager.

CA$101-55%CA$222
1 CPD hour
Stephen Mather
4.5
(2)
Published at Oct 30, 2019