Welcome to Power Skills Learning from Assemble You. This succinct customer services course is packed full of practical tips and tricks to help you become amazing at customer service. In this course, we take a detailed dive into the essential and transferable skills needed in customer service, including, but not limited to, handling objections, negotiation, resilience, motivation, body language and dealing with self-doubt. The course is perfect for anyone new to customer service or someone with years of experience looking for a helpful refresh on what it means to offer great service today. Course Modules How to Deal With Difficult Customers Dealing with Self-Doubt in Customer Service Handling Customer Objections Defusing an Argument Resilience in Customer Service Negotiation in Customer Service Body Language in Customer Service How to Motivate Your Customer Service Team The Essentials of Face-to-Face Customer Service Assemble You is a Power Skills provider. Our courses are designed to be watched or listened to. Our ten-minute, highly focused and professionally researched lectures are designed to fit around your busy life. Each can be taken in isolation or in order. It’s up to you! This course includes downloadable transcripts and key point infographics, which are yours to keep. We hope you love this course!