Conflict is an inevitable part of working life. Sometimes it can lead to growth and better understanding—but more often, it creates stress, reduces productivity, and damages relationships. If you're a team leader, supervisor, or manager, resolving conflict often falls on your shoulders. This course is designed to give you the practical tools and confidence to handle workplace conflict effectively.

You’ll learn how and why conflict arises, how to spot the warning signs early, and how to respond before it escalates. From managing tense conversations to preventing recurring issues, this course will help you build a healthier, more collaborative work environment—one conversation at a time.