Mastering Outlook 365 - Expert (2025)

Learn how to optimize the features of Outlook 365 to skillfully organize messages and improve communication and scheduling.  

In this course, Microsoft expert Vicky Drewa will show you how to use many of the advanced features built into Outlook to help you work with multiple users and accounts. These include setting up profiles, managing multiple accounts, delegating permission levels, and viewing shared folders. By reviewing the many options and settings available for email and calendars, you will be able to customize your Outlook environment so it works best for you. You’ll also learn how to set preferences for working offline or on slow connections.   

Are you looking for some time-savers? Learning how to use add-ins, templates, and advanced search techniques will help you work more efficiently and effectively. Customizing flags and Quick Action options will help you keep track of tasks based on your emails.

Wondering how to manage all your emails? Vicky will show you some great tips on cleaning up your inbox using archiving and the Clean Up feature, as well as how to customize policies and retention settings for individual emails and folders. You will also learn how to customize business cards and share contacts in multiple ways.

Improve your Outlook expertise by becoming more proficient in using many of the tools and features Outlook has to offer.

Topics covered include: 

• Changing options for language settings, read receipts, editor settings, and signatures.  
• Customizing Outlook panes and views.   
• Managing RSS feeds.   
• Adding and managing add-ins, such as Viva Insights and DocuSign.   
• Delegating folder access and setting delegate permission levels.   
• Creating a search folder from default categories or a custom search folder.   
• Reducing mailbox size and attachment sizes.  
• Using Clean Up Conversations and Clean Up Folder to delete redundant messages.   
• Assigning retention policies for email folders and messages.   
• Changing calendar meeting and display options.   
• Importing and exporting a contact list in CSV file format and mapping fields.  

Enjoy award-winning HD content in the “Uniquely Engaging”™ Bigger Brains Teacher-Learner style!