At the end of the day, as a new or experienced communicator, there are THREE key things you can do to listen well and still be able to handle your leadership position. These three key things form the foundation for the agenda of this course Module 1: Get Out of Survival Mode When you’re in survival mode, you simply cannot listen very well. Whether you are a new communicator or have been in a communication role for a long time, you can probably remember that time in your life when you were just trying to make ends meet or get your career or business off the ground... ...that’s survival mode. Module 2: Put On Your Curiosity Hat What makes somebody feel like he is working with a great communicator? If your staff members say they love working for you, there’s likely a strong sense of loyalty there. The real question may be: What makes people loyal? The answer is that people feel loyal when they feel understood. Module 3: Develop A Listening Action Plan You know you need to listen well to be a great communicator. Let’s say you’re now out of survival mode; you’re relaxed and ready to listen. You’ve got your curiosity hat on. You know why you want to listen to someone. You’ve walked into the room, and you’re focused on one person. You’ve even complemented the person’s body language.