Stop avoiding tension and start using it to drive creativity, engagement, and transformational growth in your team.
Conflict is an inevitable reality in any dynamic organization, but it does not have to be destructive. When managed effectively, it can serve as a powerful catalyst for growth, innovation, and improved communication.
This course explores the pivotal role Human Resources professionals play in identifying, addressing, and resolving workplace disputes before they escalate. It delves into the underlying drivers of workplace friction, essential mediation techniques used to de-escalate tension, and the structural policies required to build a resilient, harmonious organizational culture.
By examining the lifecycle of workplace disagreements—from spotting early warning signs to executing formal interventions—this course highlights how proactive HR strategies protect company morale, mitigate legal and financial risks, and transform disruptive clashes into opportunities for constructive collaboration.
Motivational & Leadership Speaker
Adam Mendler is a nationally recognized authority on leadership, renowned for his unique ability to deliver perspective-shifting insights shaped by interviewing more than 500 of America’s most successful leaders. The creator and host of the top-rated business and leadership podcast Thirty Minute Mentors, Adam regularly elicits insights from America's top CEOs, founders, athletes, celebrities, and political and military leaders. A keynote speaker to businesses, universities, and non-profit organizations, Adam has written extensively on business and leadership, having authored more than 70 articles published in major media outlets including Forbes, Inc., and HuffPost. A Los Angeles native and lifelong Angels fan, Adam teaches graduate-level courses on leadership at UCLA, serves on the board of UCLA’s Master of Applied Statistics & Data Science program, is an emeritus member of USC’s Board of Governors, and is an advisor to numerous companies and leaders.
Senior Vice President and Chief People & Culture Officer at Sweetwater
Jeff Ostermann is responsible for providing leadership to strategically develop the talent, teams, and culture that enable Sweetwater to grow its positive impact on music-makers in the U.S. and around the world. Jeff came to Sweetwater in 2012 and, for his first eight years, provided leadership to the Sweet Family of Companies group of 14 businesses—including leading five startups and acquisitions while driving organic growth and operational improvements across the portfolio. Jeff holds a degree in finance and international business from Indiana University, an MBA from Taylor University, and a Professional Coaching Certification from Duquesne University. He began his career in corporate finance working for Nortel Networks and General Electric. Prior to joining Sweetwater, Jeff spent six years providing leadership at a boutique private equity group. His responsibilities included the development of an East Africa impact investment strategy and partnering with leadership teams to identify growth and improvement opportunities. Jeff loves spending time with his wife, Kelly, and their four daughters. He is actively involved in multiple nonprofits and is also a former Division I collegiate swimmer who continues to race in U.S. Masters Swimming events and open water competitions.
