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Conversations have a significant effect in all workplace and personal relationships. Every organization is built of 2 parts - the Mechanics and the Humanics. The Humanics, or human interactions are responsible for moving the business or organization forward, backward or in different directions. This course will take a deeper look at these interactions and guide on how to make them most optimal.

As a Certified Training and Development Professional (CTDP) with years of experience working with associations, I am currently the Executive Director of the Institute for Performance and Learning or I4PL. Our purpose is to elevate the performance of the Canadian workforce.