Feedback – we all want feedback but most of us don’t provide feedback. As a self-regulating profession, accountants are trained in identifying and naming ethical and professional practice issues. Feedback in these cases can be provided objectively based on professional guidelines and standards with the expectation of action in the form of compliance with clear repercussions for non-compliance.

But the approaches that work for giving feedback when the objectives and expectations are clear do not always work when providing more subjective performance feedback. Developing new ways of providing feedback that gets heard and actioned is an essential skill for CPAs who manage or lead people. 

This course provides a framework for planning for giving feedback and introduces the skills essential to confidently and competently share feedback that leads to change. This course is ideal for CPAs who are new managers/leaders or CPAs that lead people and want to improve their leadership skills.