Learn how to set clear boundaries with those you work with, deal with manipulation and aggression, and conduct successful discipline interviews.
In this course you will learn about setting personal boundaries, managing manipulative and aggressive people, and the skills and strategies for conducting successful discipline interviews. One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundaries. Boundaries help define ourselves and protect us. You can now gain an understanding of boundaries and learn some psychological tools to manage your boundaries or help others to manage theirs. Learn about the four key responses to the manipulation game, and how to deal with these types of manipulators: • The Guilt Tripper • The Bulldozer • The Seducer • The Brownie Point Collector • The Smooth Talker Learn how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A must for everyone who wants a safe and healthy workplace. Many managers get confused about the difference between a discipline interview and a counseling or coaching session. A powerful video provides practical steps for if, when and how to conduct a successful discipline interview.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
