There are many different communication skills that can help us in our jobs and personal lives. Two of the most challenging areas where these skills can help us succeed are managing stressful situations and giving challenging feedback. In this course we cover two sections: • SECTION 1: Managing stressful situations • SECTION 2: Challenges when giving feedback Section 1: Managing Stressful Situations Many people worldwide are struggling with issues of stress, anxiety, and burnout that affect them at work and at home. Financial stresses, the pandemic, climate change, wars, and unrest have impacted millions. In a recent study three in four people said they had felt stressed or overwhelmed in the past 12 months. In this course, you will discover what you can do about it. A difficult but common situation at work is that some people feel excluded from what is happening. Exclusion negatively affects morale, productivity, communication, and collaboration in the workplace. Find out how to overcome feeling excluded. Conflict in any organization can jeopardize productive collaboration and problem-solving, so good relationships with customers, contractors, and coworkers are essential. There is one skill that helps reduce conflict and it is so simple – apologizing. You will see three video clips featuring psychologists Eve Ash and Peter Quarry, and learn tips and strategies to: • Manage overload and relieve stress. • Overcome feeling excluded. • Apologize and reduce conflict. Section 2: Challenges when Giving Feedback This covers feedback you might need to give to a colleague, it may be a team member, a manager, or someone that works for you. How often do we encounter a long-winded coworker who talks and talks but never seems to get to the point? It might be someone in a meeting who talks on and on and on, or you are busy finishing a report and the person comes up and wants to talk about the weekend. You might also have to deal with clients who are long-winded. You want to talk about the business transaction and they want to tell you about their new car, the football, their health, their personal problems. Find out how to curtail someone who rambles. Working or socializing with someone who has body odor or bad breath is a surprisingly common problem faced by many people. What do you do? How do you tell a person that they have body odor or bad breath in a way that doesn't upset or offend them, and create even more problems? You will see two video clips featuring psychologists Eve Ash and Peter Quarry, and learn skills to: • Curtail a long-winded rambler. • Give feedback about body odor.