Improve communication, trust and results by understanding how people think and behave in professional service environments. Practical tools you can apply immediately.
The effectiveness of any interaction in life ultimately hinges on your interpersonal skills. When you can grasp a person's thoughts, feelings, and emotions, you have the ability to make them feel at ease, welcomed, and most importantly, trusting of you.
In this course, you'll explore the following key areas:
1.  Self-awareness:
•    Understanding the reasons behind your behaviour.
•    The development of relationships.
•    Identifying important aspects when meeting someone for the first time.
2.  Psychometrics fundamentals:
•    Delving into the psychology underlying psychometrics.
•    Discovering why perception doesn't always align with reality.
•    Distinguishing between behaviours on good days and bad days.
3.  Reading and understanding others through:
•    Body language.
•    Tone of voice.
•    Vocal patterns and word choices.
4.  Applying psychometrics for:
•    Adapting your behaviour to any situation.
•    Establishing connections by understanding others' "Motto."
•    Enhancing your communication and influencing skills.
By the end of the course, you will be able to predict others' decision-making processes, anticipate their responses to your questions, and understand their desires, needs, motivations, and preferences. You'll also learn how to consciously adjust your behaviour and communication style to match the specific interaction, leaving the other person with an unconscious (or perhaps even conscious) sense of connection with you. If you're intrigued by the idea of delving deeper into understanding both yourself and others, and if you're eager to uncover the secrets of "what makes people tick," then let's embark on this fascinating journey today!
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Behavioral psychologist, international speaker & trainer
Andy Edwards is an inspiring and motivating international speaker and trainer who delivers memorable presentations and workshops on business relationships, understanding others, influence, attitude, and teams. Having studied marketing and lectured on the CIM Marketing Diploma, he further qualified in behavioural psychology, and has a National Diploma in coaching. Andy is qualified to deliver several psychometric instruments and has an excellent knowledge of other psychological and communication models including Neuro-Linguistic Programming (NLP). His books include: Why Can't People Be More Like Me?! (using simple psychometrics to understand self and others); LEADERSH*T (what your followers REALLY think of your leadership and how to change their minds); and Beyond Mars and Venus (a look at personal relationships through behavioural psychology). He has spoken in 14 countries and has worked with many commercial household names including JP Morgan, Stannah, Co Op, De Vere, Barclays, Simply Health, Sony and British Gas (to name but a few). In the public sector, Andy has worked with The NHS, The British Embassy (UAE), The Highways Agency, The National Apprenticeship Service, Business Link, Primary Care Trusts, and many local authorities. A sought-after keynote speaker, MC, masterclass presenter, trainer and coach, Andy is regularly booked for national conferences, staff conventions, away-days and AGMs for talks which are motivational, engaging, thought-provoking and fun. Andy is married to Ali and they live in Dorset, on the south coast of the UK, with their daughter, Rosie. He also has two grown-up sons of whom he is immensely proud. When not working, catch him on the golf course or ruining his garden with the opposite of green fingers.
